FAQs

What currency are the prices I see on the website?
All prices are in EUR.

I have just placed an order, when will it be shipped?
We do our best to ship goods as quickly as we can. Please allow 4-7 days production time for your order to be shipped out, average delivery times are 15-21 days.Tracking number will be updated 3-5 days after your order is shipped. If you do not have a tracking number after 7 business, please email us at ecom.wolf@hotmail.com

I'm not in love with my order, can it be returned? What happens if there is a problem?
We offer a 100% money-back guarantee if the product is faulty or damaged. We give you 30 days to send it back to us for a full refund. You must send it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned packages.
Please note: If your package is in transit, you will need to wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been shipped, use our easy returns system to get a full refund..

Kan jag avbeställa min beställning?
Du kan avbeställa din order utan påföljd! Du måste avbeställa din beställning innan den skickas. Om varan redan är skickad, använd vårt enkla retursystem för att få full återbetalning.

I have entered an incorrect address, what do I do now?
If you have misspelled or automatically filled in an incorrect address, simply reply to your order compliance email and confirm. Once you have double-checked whether the address provided is wrong, please notify us by email at ecom.wolf@hotmail.com. If the address provided is wrong, we can change the address to the correct address within 24 hours. No refund will be given after 24 hours of incorrect submission.

How long does delivery take?
Delivery times vary as we ship worldwide from different delivery centers depending on your location. The average delivery time is 15-25 working days.

I have a question that was not answered, can you help me?

Absolutely! We are here to help you make your home beautiful! Send us an email to ecom.wolf@hotmail.com and we will be happy to help you in any way we can.
We receive a large number of emails, if you would like to receive a quick response, please attach your order number and address the issue clearly, thank you.